S
Tech Support: Website Issues

500 internal server issue.

R
Raksha joined

S
434291-158311

R
Hello Swamy, Welcome to live chat, My name is Raksha. I will help you with 500 error. 

Please be on hold for 2 minutes while I locate your account. 

I'm sorry to say that the support code that you have supplied is expired. Please double-check that you have the most recent support code by logging into client area again. 

Unfortunately without verification we cannot proceed further Swamy. So, I would need a valid support code.

S
434291-602865

R
Thank you. Please be on hold for 2 minutes while I locate your account. 

S
Please verify

R
yes. Could you please check your website now? 

S
This is the second time we are facing the same issue.

may I know the possibilities of causing the issues.
 

Yes it is working.

we can not access the database uswell.

R
Yes Swamy. Let me try checking logs. Please hold for 3-4 minutes.

S
Okay Sir.

R
Thank you for holding. Seems like your account is using high resource usage Swamy. If website uses high process, website goes down again and again. And, when we try killing process on our end, it works again. So, I would suggest you to contact your developer and optimize website contents and databases. That should fix the issue. Even after that, if website loads same error please get back to us.

This is your log report:

http://spam.hgfix.net/7283258.txt

S
Okay Sir, We are unable to access my database also. 

R
Could you please let me know what error you are receiving? 

S
its loading and telling us some 500 error

R
Could you please let me know where exactly are you receiving that error? Can you provide me steps?

S
after logging into the cpanel, we went to databases in that  i clicked on phpmyadmin 

R
Could you please let me know the database name? 

S
Im seeing the below message,The system will redirect you in a moment.

mcodexco_modi_production

R
Please hold for 3-4 minutes. I will check it.

S
Okay.

R
I am still working on it. Kindly hold for 3-4 minutes more.

I am checking database size and other details.

I Will get back to you quickly. 

S
Okay madam.

R
Thank you for holding. Unfortunately even from SSH we are unable to check logs for that database. So, we will further investigate and email you on this. Please hold for 3-4 minutes. I would be creating ticket for you. 

S
Okay.
R
Thank you for holding. ARVX/HML-762-17911 is ticket id. We will further check and this and update via nagaraju.gajjala@chidhagni.com .

If you have any further queries, please let me know.

S
may I know at what time the issue will resolved?